Ross Memorial Hospital - Kawartha Lakes
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Volunteer Services Specialist

Job Number:
J0921-1592
Job Title:
Volunteer Services Specialist
Job Type:
Permanent Part Time
Union:
Non-Union
City, Province, Country:
Lindsay, Ontario, Canada
Department:
Human Resources
Open Positions:
1

Ross Memorial Hospital (RMH) is an active, acute-care community hospital located in the heart of the City of Kawartha Lakes. Among our acute and continuing care services, our team cares for 45,000 patients per year in the 24/7/365 emergency department, provides orthopedics and ophthalmology, operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient care.

Department/Unit/Program Description

Auxiliary volunteers are all around the Hospital, from the Information Desk to the patient units. Auxiliary volunteers operate the Reflections Gift Shop and the Cafe, the HELPP lottery, the patients' tuck cart, and they actively raise funds to support the purchase of hospital equipment and other Ross Memorial Hospital special projects.

The Spiritual & Religious Care team is available for people of all faiths and will contact a patient's faith community upon request.

Position Summary

To provide direction, leadership, support and guidance in ensuring the smooth day-to-day operations and planning of Volunteer Services and Spiritual Care in accordance with the strategic directions of the Hospital and to facilitate the ongoing development of volunteers and spiritual care staff within the Hospital. The Volunteer Services Specialist reports to the Integrated Chief Human Resources Officer.

Responsibilities
Program Planning and Evaluation:
• Works closely with the President and other members of the Volunteer Board as well as the service convenors to ensure an effective and efficient programme.
• Guides the development of goals and objectives for the services within Volunteer Services and Spiritual Care to ensure that these are aligned with corporate priorities and initiatives.
• Organizes an evaluation procedure for service delivery and maintains accurate records of volunteer activities.
• Ensures the development of quality improvement initiatives, including accreditation preparedness activities for the services within Volunteer Services and Spiritual Care.
• Develops and maintains departmental policies and procedures in consultation with Human Resources.

Resource Management:
• Ensures the development of appropriate staff recruitment and retention strategies for the services within Volunteer Services and Spiritual Care.
• Organizes educational opportunities for the volunteers, as applicable.
• Scheduling of volunteers and spiritual care providers.
• Provides direct and indirect supervision and on-going support to volunteers and participates in volunteer fundraising activities.
• Plans, implements and carries out formal volunteer recognition events.
• Leads and nurtures a work culture that promotes open, frequent and dynamic communication, stimulating teamwork with a customer focus to accomplish goals and objectives.

Communication:
• Maintains a line of communication with leadership and front-line staff regarding the programs.
• Maintains on-going contact with peers in like positions throughout the Haliburton, Kawartha, Pine Ridge region and the province.
• Provides timely information to HR leadership on internal/external issues which affect or may affect volunteer resources and spiritual care and/or the Hospital to identify potential actions/responses to those issues.

Essential Qualifications

Education:
• Degree in Human Services and/or related experience
• Active membership within one or more relevant professional associations

Experience:
• 3-5 years’ supervisory experience
• Experience in working with volunteers
• Appreciation and understanding of volunteer services from previous personal experience
• Demonstrated experience with Microsoft Office and Adobe
• Demonstrated experience setting up and hosting virtual meetings on various platforms

Skills:
• Demonstrated expertise in program planning, development and evaluation
• Excellent interpersonal skills and ability to work effectively with volunteers, management, staff, and the community
• Demonstrated human resources management, leadership and coaching skills
• Excellent organizational and planning skills
• Excellent analytical and problem-solving skills
• Demonstrated change management and conflict resolutions skills
• Excellent verbal and written communication skills

Preferred Qualifications

• Certificate in Volunteer Management preferred
• Professional Association of Volunteer Leaders – Ontario (PAVRO) Certification preferred
• Previous experience in a healthcare setting would be an asset

Hours of Work

Must be available days Monday-Friday, 30 hours per week. Some weekend and evening hours may be required.

Employment Equity

Ross Memorial Hospital is committed to meeting the needs of persons with disabilities. Accommodation will be provided throughout the hiring process at the request of the applicant.

Employees must meet expectations for appropriate, respectful and professional conduct, as set out in the RMH Code of Conduct.

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10 Angeline St. North
Lindsay, ON K9V 4M8
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